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Will AI Replace Your Customer Service Team? The Honest Answer
Opinion·May 10, 2026·11 min read

Will AI Replace Your Customer Service Team? The Honest Answer

AI replacing customer service is real. The honest read on what AI actually eliminates, what it can't, and the support team you'll need by 2028.

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AI Consulting vs. AI SaaS: Which Approach Actually Works
Opinion·May 7, 2026·9 min read

AI Consulting vs. AI SaaS: Which Approach Actually Works

AI consulting vs AI SaaS: which actually delivers ROI? A decision framework showing when off-the-shelf wins, when custom wins, and when to do both.

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